Privacy Policy
Your privacy matters to us at lumicoraven
Last Updated: January 15, 2025
1. Introduction
lumicoraven ("we," "our," or "us") operates as a comprehensive finance platform focused on profitability analysis and financial education. This privacy policy explains how we collect, use, protect, and handle your personal information when you use our services at lumicoraven.com.
We're committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to all users of our platform, whether you're browsing our educational content, using our analysis tools, or participating in our business programs.
2. Information We Collect
Personal Information
Usage Information
We automatically collect information about how you interact with our platform, including pages visited, time spent on different sections, analysis tools used, and educational content accessed. This helps us improve your experience and provide more relevant financial insights.
Technical Data
We collect technical information such as your IP address, browser type, device information, and operating system. This data helps us maintain platform security and optimize performance across different devices and browsers.
3. How We Use Your Information
Your information helps us provide personalised financial education and analysis services. We use your data to create customised learning paths, recommend relevant educational content, and provide insights that match your business needs and experience level.
4. Your Privacy Rights
Under UK data protection laws, you have several important rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them.
Access Your Data
Request a copy of all personal information we hold about you, including how we use it and who we share it with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Data
Request deletion of your personal information, subject to certain legal obligations and legitimate business needs.
Restrict Processing
Ask us to limit how we use your information while we address any concerns you may have about accuracy or processing.
5. Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we work with trusted service providers who help us deliver our educational services and maintain our platform.
Service Providers
We share information with payment processors, email service providers, and cloud hosting services that help us operate our platform. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our legal rights and the safety of our users.
6. Data Security
We implement comprehensive security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure servers, regular security audits, and strict access controls for our team members.
While we use industry-standard security measures, no online platform can guarantee complete security. We encourage you to use strong passwords and keep your login credentials confidential.
7. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information are kept for different periods based on their purpose and legal requirements.
| Information Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 30 days |
| Educational Progress | 5 years for certification purposes |
| Payment Records | 7 years for tax compliance |
| Marketing Preferences | Until you unsubscribe |
8. International Data Transfers
Your information is primarily processed within the UK. When we need to transfer data internationally for service provision, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by UK authorities.
9. Cookies and Tracking
We use cookies and similar technologies to improve your experience on our platform. These help us remember your preferences, analyse how you use our site, and provide personalised content recommendations.
You can control cookies through your browser settings, though disabling certain cookies may affect some platform functionality. We provide detailed information about our cookie usage in our separate Cookie Policy.
10. Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Email: privacy@lumicoraven.com
Phone: +441517088841
Address: 12 Ghyll Rd, Kirkstall, Leeds LS6 3LY, United Kingdom
We aim to respond to all privacy-related enquiries within 30 days.